Shared Inbox Sorter
Every email to your shared mailbox is sorted by AI, logged, acknowledged if it's from a customer, and posted in Teams with a suggested reply. Anything still unanswered after the time you promise goes to the owner.
Customer serviceUses creditsAbout three hours the first time; no experience needed to set upNew
What’s in the template
- How it works
- What it costs
- Before you start
- Power Automate basics (read this first)
- Step 1: Create the Inbox log list
- Step 2: Start Flow 1 and connect the mailbox
- Step 3: Create the AI prompt
- The AI prompt
- Step 4: Finish Flow 1
- Step 5: Build Flow 2, the unanswered alert
- Step 6: Test it
- Troubleshooting
- Good to know
What you need
Microsoft 365 with a shared mailbox, Power Automate Premium for the person who builds the flow (or a pay-as-you-go environment), and Copilot Credits set up by your admin for the AI step.
What it does
Saves time on: Sorting a shared inbox, double replies and emails nobody answered. Best for: Teams who share an info@, sales@ or support@ mailbox.
New guide. We're still testing this one in our own Microsoft 365, and Microsoft's menus change often. If a step doesn't match what you see, tell us at support@sierrix.com.
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